FAQs

Products & Sizing

1. How do I know which size to order? 

• Our sizes closely align with international size guides, making it easier for you to select the perfect fit for your child. Simply choose the size you most commonly purchase for your little one.
  
• Our sizes are denoted by the child's age in whole numbers. 
  
• For instance, a size labelled "4 Yr" is suitable for children aged 4 to 5 years. Please note that if your child is, for example, 4 years and 6 months old, a size labelled "4 Yr" would still be the best fit.
  
• For detailed guidance, refer to our Size Guide, ensuring you find the perfect fit for your little one's playful adventures.

2. What if my child falls between sizes? 

• If your child measures in between sizes, we suggest opting for the larger size for that extra touch of comfort and flexibility.  
• For detailed guidance, refer to our Size Guide, ensuring you find the perfect fit for your little one's playful adventures.

3. How do I know the right size? 

• Accurate Measurements: Ensure precise measurements by neither adding extra ease nor pulling too tightly. Our size chart accounts for comfortable fitting based on the garment style.
• Matching Measurements: Simply match your child's measurements with those on our size chart. Choose the size that closely aligns with your child's measurements for the ideal fit.

4. How do I measure my child for the perfect fit? 

Newborns and Infants (0-2 Yrs)

• For newborns and infants, it's best to measure them while they're peacefully sleeping.
• Gently use a soft tape measure to take the required measurements, including the shoulder, chest/waist, body length, and sleeve length, to ensure the right size.

Kids (2+ Years)

• As your child grows into a curious explorer, have them stand tall and straight while you take their measurements.

Garment Care

5. How do I take care of my PocoMico Products? 

• Poco Mico products are extremely convenient to take care of – Simply toss it into the washing machine on gentle mode, then let it line dry or choose a low tumble dry setting. Witness the magic unfold as it emerges softer than ever after each wash.

Order Related

6. I'm having difficulties placing an order - could you provide assistance? 

• Please reach out to us via email at contact@pocomico.com or send us a message on WhatsApp +91-9911400608. We're here to help!

7. What payment methods are accepted at Poco Mico? 

We provide a variety of payment options to enhance your online shopping experience. When placing your order, you can select from the following payment methods:

• Credit/Debit Cards
• Paytm
• UPI
• Netbanking
• Cash On Delivery (COD) - Please note that an additional charge may be applied for certain delivery codes. 

8. Has my order been confirmed? 

• Once your order is confirmed, you will receive both an email and a WhatsApp notification.
• If you have any uncertainties regarding the confirmation of your order, please don't hesitate to reach out to our customer care team at contact@pocomico.com or send us a message on WhatsApp +91-9911400608.

9. How do I track my order? 

• Once your order is shipped, we'll send you an email and WhatsApp message containing the tracking number and details of the service provider.
• You can also track your order by logging into our website and clicking on "Track Here."
• If you're experiencing difficulty reading the emails or if you haven't received any updates, please reach out to our Helpdesk for assistance.

10. Can I update the shipping address or product size of my order after it's been placed? 

• Absolutely! You can modify your shipping address or product size before we dispatch your order. Once it's on its way, we can't make any changes to the address or the items in your order.
• If you need to modify or cancel your order, just shoot us an email at contact@pocomico.com or send us a message on WhatsApp +91-9911400608, and our team will take care of it for you.

11. Can I make changes to my PocoMico order? 

• Once your order is confirmed, online modifications are not available. However, we're here to help! Feel free to reach out to us via email or WhatsApp with your order number and the reason for the change request.
• Please note that alterations to orders are considered under special circumstances and are subject to the discretion of the company. You can contact us at contact@pocomico.com or send us a message on WhatsApp +91-9911400608.

12. Can I add my promotion code that I forgot to use?  

• We encourage our customers to make the most of our exciting promotions. However, please remember to apply your promotion code during the checkout process as it cannot be added after your order has been placed. Keep an eye out for future promotions to make the most of our offers!

13. Do you offer international shipping?  

• International shipping will soon be available as part of our expansion plan.

14. When will my order be shipped and when will it get delivered? 

At PocoMico, we strive to get your order to you as swiftly as possible so your little ones can start enjoying their new outfits. Here's what you can expect:

Shipping Information: 

We're dedicated to getting your order on its way within just 2 business days of purchase.

Delivery Information:

• In India, you can typically expect your standard delivery to arrive within 6-7 days.
• While we do our best to ensure swift delivery, please understand that occasional delays may occur due to factors beyond our control.

15. Will there be additional delivery charges? 

For orders below Rs. 1000, a nominal shipping charge of Rs. 100 is applicable. However, we offer free shipping for all pre-paid orders above Rs. 1000 within India.

For domestic Indian orders, we offer cash on delivery (COD) at an additional cost of Rs. 50. Please note that this fee is non-refundable. 

 Additionally, express delivery options are available for selected pin codes at an additional charge of Rs. 350, ensuring swift delivery within 1-2 business days.

16. Do I need to set up an account to place an order? 

While guest checkout is available without the need to create an account, we highly recommend setting up an account to unlock a world of benefits:

• Create and manage product wishlists to keep track of your favourites.
• Stay organised by easily accessing your order details and transaction history.
• Hassle-free returns and order escalations with just a few clicks.
• Stay in the loop with the latest product launches and exclusive promotional offers.

17. If my order doesn't arrive by the scheduled delivery date, what should I do? 

• At Poco Mico, we strive to ensure that your orders reach you in a timely manner. If, by any chance, your order hasn't arrived by the expected delivery date, don't worry! Simply reach out to us via Whatsapp message on +91-9911400608 or mail us at contact@pocomico.com with your order number, and our dedicated team will promptly investigate the matter for you. 

18. If I receive an incorrect item, what should I do? 

• At Poco Mico, we take pride in our meticulous order processing, but on rare occasions, mistakes can happen. If you happen to receive an incorrect item, don't worry! Simply reach out to us via Whatsapp message on +91-9911400608 or mail us at contact@pocomico.com with your order number, and our dedicated team will swiftly investigate the issue for you. Your satisfaction is paramount to us!

19. What to do if any item(s) in my order is missing? 

• At Poco Mico, we strive to ensure that your orders are delivered accurately and promptly. However, if you find that some items are missing from your order despite receiving a delivery confirmation, don't worry! We're here to assist you. Kindly reach out to us via email at contact@pocomico.com or send us a message on WhatsApp +91-9911400608 to chat with our customer care executive, click on the WhatsApp icon to get started, within 24-48 hours of receiving the delivery confirmation message.

Cancellation

20. How can I cancel an order? 

• Orders can be cancelled only before they are dispatched. Once the order is dispatched, it cannot be cancelled, and our regular return/exchange policies will apply. If you wish to cancel your order, please inform our team via email at contact@pocomico.com or send us a message on WhatsApp +91-9911400608.

Returns & Exchange

21. What is Poco Mico's return policy? 

• Ensure the returned product is in its original packaging, unused, and unwashed, with intact tags.
• Products undergo a quality check at the Poco Mico warehouse before processing exchanges/refunds.
• Exchange requests are accepted only once.
• Cash on delivery (COD) and shipping fees are non-refundable.
• International orders are non-returnable.

For more details you can read our return policy.

22. How long does it take for a refund request to be processed at Poco Mico? 

• Typically, it takes 7-10 working days for an exchange or return order to be processed.
• This timeline accounts for the reverse pickup arranged with the courier company, which collects the product from your delivery address.
• Upon retrieval, the items undergo a thorough quality check at the Poco Mico warehouse.
• After this inspection, we proceed with the necessary steps to complete the refund process.

23. Do you offer reverse pickups for returns at Poco Mico? 

• Reverse pickups are available for a broad range of pin codes.
• If your pin code doesn't support reverse pickups, we'll notify you accordingly. In such instances, you'll need to arrange for shipping the item back to us. 

24. How are refunds processed by Poco Mico? 

• Refunds for prepaid orders will be credited back to the original payment method.
• For COD orders, you have the option to receive store credits or a cash refund.
• Upon receipt of the returned order at our warehouse and successful quality check approval, we'll provide you with a payout link. Simply input your account details, and the refund will be processed accordingly.
• Please allow 7-10 days for the refund to reflect in your account.